Contact the device manufacturer and ask for help: Updating to the latest firmware for the device. Performing a factory reset. If the manufacturer can't help, try watching Netflix on a different device.
When you try to play a TV show or movie. At any other time. Shut down your computer. Leave your computer off for at least 10 seconds. Turn it back on, then try Netflix again. Sign in to Netflix Select Sign In from the top right corner of the screen. After signing in, try Netflix again. Restart your computer. Clear the Netflix cookie from your web browser. Select Sign In and enter your Netflix email and password. Restart your home network. Turn off your device.
Unplug both your modem and router and wait 30 seconds. Plug in your router and wait until no new indicator lights are blinking on. Turn on your device and try Netflix again. PlayStation 3. Make sure your network allows streaming. Check the date and time settings. For Japanese PlayStations, use X instead of O to cancel the selection whenever O is referenced in the troubleshooting steps below. Restart your PlayStation. Unplug your PlayStation 3 from power for at least 1 minute.
While your PlayStation 3 is unplugged, press the power button on the console to discharge it. Plug your PlayStation 3 back in. Turn your PlayStation 3 on with the power button. Refresh your Netflix sign-in information. PlayStation 4. To set the time: From the main menu, navigate to Settings. Select Date and Time.
Select Date and Time Settings. Select Set Using Internet. Select Set Automatically , if the box isn't already checked. Select Set Now. Unplug your PlayStation 4 from power for at least 1 minute. Plug your PlayStation 4 back in.
Turn your PlayStation 4 on with the power button. Uninstall and reinstall the Netflix app. Begin from the PS4 home screen. Press the Options button on the controller.
Select Delete. Select OK. What to do next. PlayStation 5. Xbox Highlight the Netflix app. Press the X button for app details. Press Yes to confirm. Select Netflix to begin downloading the app. Once the download is complete, sign back in and try Netflix again. Test your internet connection. From the Xbox main menu, select Settings. Select System Settings.
Select Network Settings. Select Continue. If your connection test is successful, continue troubleshooting below. Confirm your Xbox's DNS settings.
Press the Guide button on your controller. Choose your network and select Configure Network. Turn your Xbox off and back on. Clear the system cache. Select Settings. Select Storage. Select Clear System Cache. When prompted to confirm storage device maintenance, select Yes. Once you've successfully cleared the system cache, try Netflix again.
Xbox One. Uninstall the Netflix app: Begin from the Xbox Dashboard. If you do not see Netflix, select Search all apps to search for Netflix. All other game consoles. When you launch the app. Turn your device off, then back on. Turn off your Android phone or tablet by holding down the power button. Confirm that you want to turn off your Android.
To turn your Android back on, press the power button again. Try a different internet connection. If possible, connect your phone or tablet to a different network. For example: Try to connect to a different Wi-Fi network in range of your device.
Try to connect at someone else's house. When you try to sign in. Improve your Wi-Fi signal. If you're connecting over Wi-Fi and the above steps didn't help, follow these suggestions: Move your router to improve signal strength. Restart your iPhone, iPad, or iPod touch. Once your device powers on, try Netflix again. Reset the Netflix app. Reinstall the Netflix app. But you no longer need to stress about that because we will explain how you can resolve this annoying issue on your own.
Now, you would not need to unsubscribe to the leading streaming service in the country. There are several reasons why your Netflix shows keep stopping on your device. Below are some of the most significant and common issues that you may have:.
This streaming service requires at least 3 Mbps for you to access thousands of shows on your device with standard quality. Meanwhile, high-definition programs would need at least 5 Mbps for excellent streaming. So, if this entertainment platform keeps stopping in the middle of your favorite show, the primary suspect would be a weak or unstable network connection. But in some cases, your internet may not be your issue. Below, let us look into the possible reasons why this streaming service freezes on your laptop or TV.
It may be challenging to identify the primary reason why Netflix freezes on your laptop. However, below are some of the most typical causes you might have:. On top of the previously mentioned causes, this streaming service may also freeze on your television screen due to a corrupted or outdated Netflix application.
Sometimes, this issue may also be due to unnecessary cache or data. So, if the application stops responding unexpectedly, but the rest of your device is working. There are several ways to get this streaming service back on its working condition. Below is a detailed guide for every troubleshooting technique you can try out on your own:. Depending on your internet service provider, you should first check if it can support long streaming hours.
Make sure that your network administrator settings are not blocking this streaming service on your device. Also, look out for proxy or VPN programs that could be interfering with your streams. If you are connected to a public WiFi network, remember that they have limited bandwidth only. Similarly, if you use satellite internet or cellular data, try to connect using a different connection.
Otherwise, you can connect to your home WiFi for a more stable and faster internet speed. The next technique you should perform after checking your network administrator settings and your WiFi connection is to reboot your device. It can lead to issues when Netflix or the device manufacturer updates the Netflix app. The first fix that often works for freezing videos is signing out of your Netflix account and signing back in.
Restart the device. Just like on a computer or mobile device, Netflix caches information in memory on streaming devices. Restarting can clear this and resolve issues. If the problem still doesn't go away, you may need to try a complete reset of your streaming device. Actively scan device characteristics for identification.
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In This Article. Causes of Freezing. Fixes for Windows 10 and macOS. Fixes for Android or iPhone. Fixes for Media Devices. Was this page helpful? Thanks for letting us know!
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